Why do applications need technical support? You make an application, you bring it to market, why do you need to support it? Actually, that's what it's for:
01. New devices
New devices are constantly appearing on the market, and older versions of applications may not work correctly on them
02. OS Update
iOS and Android versions are periodically updated, so you need to ensure that your apps are compatible
03. New features
Users ask to add new features to the app or change and improve how they work
04. Competition
Application owners want continuous improvement and product development to succeed in the marketplace
05. New technologies
The emergence of new technologies (fingerprint scanning, Face ID, etc.) requires the release of app updates, as users want to see new features in mobile products
06. Security
Information security is important, the number of crimes related to theft of personal and financial information of users is growing, so promptly fixing vulnerabilities will avoid security problems
Types of work
Advantages of working with us
24/7 monitoring
Emergency recovery without weekends and holidays.
Reliability and security
Works are performed on test servers while maintaining the performance of the main version.
Personal manager
The project manager will supervise the terms and quality of work, and answer
questions that arise.
Response time up to 1 hour
Guaranteed response time on request to the technical support department
Up to 1 hour in 24/7 mode.
Smooth operation and development of your mobile app
+38766625692
Order support
Maintenance of mobile applications
As part of our support, we ensure uninterrupted operation of the application, find and fix bugs, issue releases, work with feedback from users. In addition, we perform technical work for monitoring server performance, backups, free disk space, support for iOS and Android operating system updates, and so on.
Support ensures uninterrupted operation of the application, and thus takes care of your employees and customers. We fix bugs in the application, and you can be sure that all business processes work as they should.
Mobile app development
We help customers plan product changes to achieve business-defined KPIs, based on analytics and user feedback. This allows their applications to remain fast, reliable, useful and functional, and therefore competitive.
Work on applications should be done in a continuous improvement format in short iterations (no more than a month for updates) and with well-established feedback from users and the business.
At the core of quality/value management of an application, we collect and analyze metrics for each stage of the conversion funnel. As part of this process, we conduct the following activities
Setting up systems of tracking and analytics
01
Obtaining and analyzing competitor information
02
Building hypotheses and plan a change backlog
03
Implementing change and analyze the results
04
Scaling up success and repeat the development cycle
05
We repeat the cycle of testing of hypotheses by HADI
06
Make a development plan
The development plan for an application is called a road map. This plan is usually made for one year. Ideally, if the customer already has an understanding of how the application will develop. If you don't, that's okay, we'll help you figure it out.
Order support
Refine the application and give you recommendations
If you need to update your mobile app for any reason, we can help you. We will not only tweak the application but also give you recommendations on further development of the project.
Order support
Portfolio
We strive for a long-term relationship, with immersion in the world of the client's business. This is our way to find accurate, beautiful and timely solutions
Stavka24
Web service and admin panel for a sports betting company.
E-Diary
An electronic diary for students. We developed the native iOS application code and design from Apple guides.
uConf
Event timing, networking, and communicating with conference speakers directly from your smartphone. Our team created the backend for Android applications and admin panel.
ADEL FOOD
An application for creating and tracking an individual’s nutrition profile with healthy recipes from a well-known blogger.
Customer reviews
Grigoriy Malahov
Project Manager of Contro2Go
Together with Winfox we created an app to help Russian beekeepers. Our successes were noted by the Minister of Agriculture of Altai Krai. So we will continue to develop the service with the support of Winfox.
Juriy El
Founder of Imscored
The developers of Winfox had an enormous task, since the project existed only as an idea. Together with the guys, we were able to transform the idea into a finished product and bring it to market.
Alena Zaharko
Founder of «Autonalog»
The guys thoroughly understand the accounting nuances and packed complex functions into a simple and easy to understand interface. Even those who understand nothing about accounting can use the application
Adel Sergeenkova
Founder of Prana
It is very comfortable to work with Winfox. We have conducted an agreement, made a very detailed ToR, and I got my product on time. It’s a great thing that company pay special attention to testing processes, all bugs and mistakes were corrected before release in stores.
Sergey Miroshnichenko
Project Manager of 7Lines
We brought Winfox in as a subcontractor: we had to make the application on a burning deadline. The Winfox’s staff worked smoothly in the project team, so we were able to meet the deadline and show the customer a fully finished product at the end.
Svetlana Vasilyeva
CEO of White&Smile Russia
The developers have taken into account that the application will be used by young and middle-aged people — and made an easy, intuitively clear design for all. The app is suitable for all segments of the target audience.
Денис Кузнецов
Основатель «ЭлЖур»
Мы искали тех, кто сможет переписать приложение нативно под iOS: адаптирует дизайн под новые устройства, сохранив функциональность и экраны. В итоге остановились на WINFOX — понравились адекватные расценки.
Vadim Vasilyev
Founder of Eshka
We needed to add a built-in messenger to the app. Winfox came up with a solution that made it possible for users to securely send messages, and we didn’t have to incur any major costs during the launch phase of the application.
I especially liked how the studio staff handled the difficult task of synchronizing the data. Everything works quickly and smoothly.
Viktoria Fedechkina
Project Manager Skylake
While working on the project we faced different challenges, however all this time Winfox staff was able to find optimal solutions. Staff of Winfox are really competent and they are very good at what they are doing.
Artem Verhovskii
Deputy Marketing Director of the Rublevsky factory
We needed to set up the integration of new solutions with the existing online store without modifications to the store itself. And the guys coped with this task brilliantly.
Vasiliy Vasilyev
Project Manager of “I zimoi i letom”
I liked that Winfox undertook the whole project on a turnkey basis — from preparing the TOR to writing the code. So it was initially clear to us how the work is built and what results we should expect after each stage.
Bogdan Grachev
CEO “GosSlugi”
The studio’s account director helped to establish communication with the developers. He translated from computer language into Russian, clearly explaining complicated technical processes and solutions — and we understood each other correctly. This made the work easier.
Vitaliy Danilov
Amber CRM
We made the mobile app from scratch in partnership with very competent developers. And we tried to do it right immediately. Everything turned out on time and right way due to the coordinated work of Winfox.
Oleg Golovenko
OfficeCube
I liked the fact that developers not only do what they are told to do, but suggest their own solutions. And at the end these solutions are better than initially planned ones.
Сompetent approach, fast decision making and detailed elaboration of our ideas allowed us to make a high quality web-service.Winfox is very competent in backend, which is very important for our company.
Marina Karpernko
JET Infosystems
Cooperation with Winfox exceeded our best expectations. We are thankful for cooperation, quick performance of tasks and friendly communication.
Mikhail Fedorenko
«Fonbet»
Winfox team did a great job. The Winfox team is remembered for its professionalism, relentless pursuit of excellence, initiative, and well-organized work. I recommend them!